Terms and Conditions

Purchasing Goods

In order to purchase goods, you are welcome to browse the website and include any items you would like to purchase in the basket. When you are finished shopping please continue to the checkout where you will be asked to provide some personal information for shipping purposes. If you have shopped previously on the website and have registered your details then your information will already be saved and you will just need to login and enter your password.

Payment

You will be asked to make a payment in settlement of the cost of your purchases and to cover the postage and packing costs for these items. Payment can be made by any of the following methods:

  1. Through PayPal / Stripe – using a debit or credit card. If the payment is made through PayPal / Stripe, the payment is processed by PayPal / Stripe and then the money will be lodged in Floppy Fabrics’ PayPal / Stripe account. Please note that you do not need to have a PayPal account in order to pay by PayPal and purchase goods from Floppy Fabrics. Payments made through PayPal / Stripe are secure and their payment process employs standard SSL (Secure Sockets Layer) technology whereby credit / debit card details are encrypted for travel over the internet ensuring that they are unreadable by anyone else. All payments are processed independently by PayPal / Stripe and Floppy Fabrics does not have any access to your personal payment information.
  2. Voucher – if you are in receipt of a Voucher then you can use your Voucher Code in order to make a purchase online.
  3. Phone – you can make payment over the phone where I will process your credit card detail with the till card reader. Please note that I take payment when you call and I do not keep a record of your credit card information. The payment is processed with the card machine and the machine receipt is included in your order when it is shipped.

Shipping of Goods

Once the goods have been paid for they will be posted as soon as possible and you will receive a dispatch notification. I do my best to ensure that all orders are posted within one working day of the payment being received. The goods will be sent by Standard Post with An Post. The postage and packing charges will vary depending on where you live and the weight of your purchases. These charges will be included at checkout in the order price.

There is an option to collect your order. I leave all goods for collection in Winnies Craft Café of 3 Woodbine Park, Booterstown, Co Dublin A94 T8P0. Winnies is open Tuesday to Saturday from 10.30 am to 4.30pm. Again, I try to ensure the goods are dropped off the following day.

Insurance

We will cover the cost of insurance of the goods until they have been received. Where goods received are faulty or damaged please notify us at joe@floppyfabrics.ie and return them to us within 5 working days for a full refund.

Refund / Returns Policy

In the EU, you have the right to cancel and return your order within 14 working days. This 14 day “cooling off” period begins on the day when you receive your purchase. If you decide to return the goods, then they should be sent back as soon as possible in their original packaging. The costs of returning the goods will be the responsibility of the purchaser.

On receiving the returned goods, Floppy Fabrics will refund your costs as soon as possible. If you paid through PayPal / Stripe, then you will be refunded directly through PayPal / Stripe. Any items returns must be in the same condition as when you received it and must be unused and complete.

Fabric Images

We do our best to ensure that the images on the website accurately reflect the fabrics. The images are generally provided by the fabric supplier and generally are a true reflection of the fabric. There is a magnification option for all of the fabrics on the website which should make the fabrics clearer to see close up. Where it is not possible to reflect accurately the fabric on the website then we will include a note to this effect. It is difficult to show the lighter colours accurately on the website and we will note where the images are not accurate. If you have any questions regarding any of the fabrics, please contact us at joe@floppyfabrics.ie.